Privacy Policy

This Privacy Policy ("Policy") is issued by tpower88 ("we", "us", "our", "tpower88"), the operator of the online gaming platform accessible at https://tpower88.cam ("Platform"). This Policy describes how tpower88 collects, processes, stores, shares, and protects the personal data of individuals ("Users", "Players", "you") who access or use our Platform, including the sports betting, live casino, slots, and related services we offer.

tpower88 is committed to handling personal data with transparency, integrity, and in accordance with applicable data protection laws and regulations. By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

If you have any questions about this Policy or wish to exercise your data rights, please contact our support team via Live Chat on the Platform or by email at support@tpower88.cam. Contact details are set out in full in Section 15 of this Policy.

The following terms, where used in this Policy, shall carry the meanings set out below:

• "Personal Data" — Any information that identifies or could reasonably be used to identify a living individual, either directly (such as a full name or identification number) or indirectly (such as an IP address combined with other data).
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction, whether carried out by automated means or otherwise.
• "Data Controller" — tpower88, as the entity that determines the purposes and means by which personal data is processed on this Platform.
• "Data Processor" — A third party that processes personal data on behalf of tpower88 under a formal data processing agreement.
• "KYC" — Know Your Customer; the identity and age verification process tpower88 conducts to comply with anti-money laundering and responsible gambling obligations.
• "Cookies" — Small text files placed on your device by the Platform for the purposes of session management, analytics, and personalisation.
• "Sensitive Data" — A subset of personal data affording heightened protection, including health information, national identification numbers, and financial account details.

tpower88 collects the following categories of personal data in the course of providing its services to registered players:

tpower88 collects personal data through the following mechanisms:

• Direct submission: Information you provide when creating an account, completing KYC, making deposits or withdrawal requests, contacting our support team, or participating in surveys and promotions.
• Automated collection: Technical and behavioural data gathered automatically as you use the Platform, including via cookies, server logs, and analytics tools embedded in the website.
• Third-party KYC providers: Identity and age verification data returned by licensed third-party KYC service providers when you submit verification documents.
• Payment processors: Transaction confirmation data shared by payment partners including FPX-connected banks (Maybank, CIMB, Public Bank, Hong Leong, RHB) and e-wallet operators to reconcile deposits and withdrawals.
• Fraud and AML screening: Data returned by anti-money laundering and sanctions screening services used to verify that your account does not present regulatory risk indicators.

tpower88 processes your personal data for the following purposes:

• Account creation and management: To register your account, maintain your player profile, and provide access to tpower88's gaming services.
• Identity and age verification (KYC): To confirm that you are at least 21 years of age and to comply with anti-money laundering and responsible gambling obligations.
• Payment processing: To process deposits and withdrawals via your nominated payment method in Malaysian Ringgit (MYR), including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank.
• Customer support: To investigate, track, and resolve queries, complaints, and technical issues raised through Live Chat, email, or WhatsApp support channels.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, collusion, money laundering, and abuse of promotional offers.
• Responsible gambling monitoring: To monitor gaming behaviour and identify players who may be exhibiting signs of problem gambling, enabling us to apply protective measures and make appropriate referrals.
• Marketing and promotions: To send you relevant bonus offers, reload promotions, VIP programme updates, and platform news — subject to your active marketing consent, which you may withdraw at any time.
• Legal and regulatory compliance: To comply with applicable laws, respond to legal proceedings, and fulfil obligations to regulatory bodies and law enforcement agencies.
• Platform improvement: To analyse aggregate usage patterns, fix bugs, optimise performance, and develop new features for tpower88 users.

tpower88 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and tpower88, including account registration, payment processing, and delivery of gaming services.
• Legitimate interests: Processing carried out to pursue tpower88's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gambling oversight, provided such interests are not overridden by your fundamental rights.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering laws, KYC obligations, and responses to lawful orders from competent authorities.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular for marketing communications. Consent may be withdrawn at any time by updating your account preferences or contacting support.

tpower88 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to binding data protection obligations:

• Payment service providers: Banks and e-wallet operators (including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party services used to verify your identity, age, and address documentation in compliance with our regulatory obligations.
• Fraud prevention and AML services: Providers that screen transactions and account activity against fraud databases and sanctions lists.
• IT infrastructure and cloud service providers: Hosting, database, and security service providers operating under strict data processing agreements with tpower88.
• Legal and regulatory authorities: Where required by law, court order, or legitimate regulatory request, tpower88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.
• Professional advisors: Lawyers, accountants, and auditors engaged by tpower88, subject to professional confidentiality obligations.

tpower88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Our general retention schedule is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

tpower88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be set when you access tpower88:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable session management, login authentication, and security features. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and deposit method defaults to improve your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform, helping us identify performance issues, popular features, and areas for improvement.
• Security Cookies: Used to detect and prevent fraud, identify suspicious login patterns, and protect your account from unauthorised access attempts.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of specific Platform features. tpower88 does not use advertising or third-party tracking cookies for retargeting purposes on external websites.

As a tpower88 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team via Live Chat or at support@tpower88.cam. We will respond to all valid requests within 30 calendar days.

Where you believe tpower88 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. We nonetheless encourage you to contact us directly in the first instance so that we may seek to resolve your concern promptly.

tpower88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and destruction. These measures include:

• TLS 1.2+ encryption for all data in transit between your device and tpower88 servers.
• AES-256 encryption for personal data stored in our databases.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication enforced on all internal administrative systems.
• Regular third-party penetration testing and vulnerability assessments of the Platform infrastructure.
• Automated anomaly detection systems monitoring for unusual login patterns, transaction spikes, and other indicators of account compromise.
• Documented incident response procedures enabling rapid containment and notification in the event of a confirmed data breach.

While tpower88 takes all reasonable steps to secure your data, no system is completely impenetrable. You are encouraged to maintain a strong, unique password for your tpower88 account and to enable two-factor authentication from within your account settings.

tpower88 strictly prohibits access to its Platform by persons under the age of 21. We do not knowingly collect personal data from individuals who are below this age threshold. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

During account registration and KYC verification, tpower88 requires all players to confirm their date of birth and to provide government-issued identity documentation. Where age cannot be verified to our satisfaction, access to the Platform will be restricted until adequate verification is completed.

If you are a parent or guardian and believe that your child may have registered on tpower88, please contact our support team immediately at support@tpower88.cam or via Live Chat so that we may take appropriate action without delay.

In providing its services, tpower88 may transfer personal data to service providers and technology partners located outside Malaysia. Where such transfers occur, tpower88 ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses and binding corporate rules where applicable.

tpower88 will not transfer personal data to a country that does not provide an adequate level of data protection without implementing the appropriate safeguards required under applicable law. All international data transfers are documented and reviewed as part of our ongoing data governance programme.

tpower88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — we will notify you in advance via the email address registered to your account and/or by posting a prominent notice on the Platform.

The date of the most recent update is shown at the top of this Policy. Your continued use of tpower88 following notification of changes constitutes acceptance of the revised Policy. If you do not agree with any amendment, you should cease using the Platform and contact us to request account closure and data deletion in accordance with your rights under Section 10.

For all privacy-related enquiries, data rights requests, or complaints regarding tpower88's data handling practices, please contact our team using the details below. All contact information is provided as plain text only.